General Terms and Conditions (GTC)

1. Scope

These General Terms and Conditions (GTC) apply to all purchases made through our online store. By placing an order, you agree to these terms.

2. Conclusion of Contract

A contract is concluded once we confirm your order via email. We reserve the right to refuse any order without stating reasons.

3. Prices and Payment

All prices are listed in CHF and include applicable taxes. Accepted payment methods are credit card, PayPal, and Apple Pay.

4. Shipping and Delivery

We ship worldwide. Shipping costs and estimated delivery times are provided at checkout. Any customs duties or import fees are borne by the buyer and not covered by Ethereal Charms. Delays caused by customs or other external factors are beyond our control.

5. Right of Withdrawal

Details on returns and refunds can be found in our Right of Withdrawal & Return Policy.

6. Warranty and Liability

We guarantee that our products are free from defects upon delivery. Any claims must be reported within 14 days of receiving the goods. Our liability is limited to the purchase price of the product.

7. Data Protection

We handle your personal data in accordance with our Privacy Policy.

8. Governing Law and Jurisdiction

These terms are governed by the laws of Switzerland. Any disputes will be settled before the competent courts in Switzerland.

For any inquiries, contact us at etherealcharms.contact@gmail.com.